Returns

Return an item in a few easy steps

Start by providing some information about your purchase so we can locate your order.

If your order number starts with EU / US, please do not use this service. Visit our help centre for more information!

Order Number/ID*

What is this? Please refer to your Motel order confirmation email. The Order Number/ID can be found at the top right hand side of the email. Please enter your billing address details

Postcode OR Email OR Phone number*

* This must match the details that you gave to the retailer when you purchased your items.